Reservation policy

Reservations are subject to availability until confirmed. The reservation is considered confirmed when the corresponding payment has been covered and an electronic reservation voucher is available. Availability cannot be guaranteed until full payment has been received.

Sometimes it is necessary to verify availability directly with the provider before you can confirm a service. We ask you for a maximum of 24 hours to be able to send you the confirmation.

The transport pickup points are established as part of a route, if your hotel is not on the list you can ask if it is possible to pick up there or select and wait for your transport outside the Oasis Smart Hotel, it is a common pickup point for various tours.

It is important to be on time at the meeting point since the transport has to pick up more people, in case of losing the transport, another pick-up time or day can be offered if there is availability but no refund.

At the time of booking, you authorize, in writing and / or verbally, that we use your credit card number or the chosen means to make your payment; and expressly confirms knowing and accepting our reservation, payment, disclaimer and cancellation policies.

Payment policy

For the payment of your reservation, we accept Visa and MasterCard credit / debit cards through PayPal. For more information in this regard, contact us at or by phone +52 998 135 9367.

The rates published on the site are quoted in US dollars. If you want to pay in any type of different currency, the amount shown will be informative according to the exchange rate established by PayPal at that time. The amount of the transaction will be charged to your card at the exchange rate in effect on the day of the transaction. Please take into account that the amount that will appear on your credit card payment receipt may vary by up to three percent due to the international fluctuation of the exchange rate of bank currencies. Puma’s AdvenTours is not responsible for such fluctuation. You acknowledge having been informed of the exchange rate fluctuation and agree to the corresponding charge.

Disclaimer policy

Puma’s AdvenTours provides services only as an intermediary agent between the client and the provider of the tourist services promoted on this page The agency carefully chooses only the most qualified and prestigious providers to provide the best service. However, Puma’s AdvenTours cannot assume any responsibility with clients for acts or omissions on the part of providers, as it has no control or legal relationship over their operations.

You release Puma’s AdvenTours from any responsibility for any failure or lack of compliance by the provider of the tourist services; including, without limitation, any failure or non-compliance by temporary accommodation providers, water sports providers, transportation agencies, tour operators, diving instructors, snorkel, sports providers of adventure and extreme sports, water parks, ecological parks; and, in general, on any failure or lack of compliance by all those tourist services that are provided directly by one or more providers and not directly by Puma’s AdvenTours.

Likewise, Puma’s Adven will not be responsible and you release this site from any responsibility regarding:

The veracity of the photographs shown on the website, since they are only representative and do not inform yourself that upon arrival everything is exactly the same as it is appreciated and / or the site describes.

The descriptions of the various promoted services are constantly updated by Puma’s AdvenTours and to its best knowledge, but it does not regulate that everything will be exactly the same upon arrival.

Any type of failure on your part for not following the travel instructions including, but not limited to, time and date of entry and exit at hotels…

The terms and conditions and / or policies of the direct service providers. Puma’s AdvenTours will not assume any responsibility and you release this agency from any responsibility, as well as any claim, cost, expense or loss that you may suffer; including any personal or third party injury, accident or death, damage to personal belongings, loss of fun, anger, disappointment, anguish or frustration, whether mental or physical.

Despite the constant updating of the website, there is the possibility that the validity of some prices has expired or comes from erroneous information provided by the service providers. In the event that the correct price is less than the quoted amount, Puma’s AdvenTours will apply the lower amount. In the event that the correct price is greater than the quoted amount, you will be informed of the correct amount or when registering the cancellation of the reservation at your request for not agreeing with the price increase, defining Puma’s AdvenTours and the service provider from any liability or compensation payment for inconvenience caused by such cancellation.

Puma’s AdvenTours disclaims any responsibility derived from the breach by the user of the regulations, rules or conditions established by each of the contracted service providers.

Puma’s AdvenTours reserves the right to reject any client at any time.

Cancellation policy

All cancellation requests must be requested in writing to the following email:

Any cancellation will generate an administrative expense for 30% of the total value of the contracted services, if applicable.

Reservations canceled 72 hours before the date of the service, regardless of the reason for it, no refund will be made.

When the user decides, for whatever reason, to withdraw from their accommodation during the same period, already being in the place, it is understood that it is under their own responsibility, that the agency is free of any responsibility and that there will be no refund .

Puma’s AdvenTours reserves the right to contract on its own the services chosen as far as transportation and car rental companies are concerned, regardless of the ultimate provider of the services, unless it is expressly agreed that these will be invariably provided by a specific provider. In case of modification of the direct service provider, this will be provided by another of equivalent quality. If you use the service, it will be understood that you consented to said modification and no claim, compensation or reimbursement will proceed. Once Puma’s AdvenTours receives, from you, the amount of any type of service contracted by you, Puma’s AdvenTours has your immediate authorization to  issue or purchase transportation on your behalf, adhering to and accepting the Reservation Policies and Cancellation.

No Show policy

We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled reservation. If you should experience extenuating circumstances please contact us.

As a courtesy for those who are waiting for their scheduled transportation, please notify us at least 24 hours in advance. It is possible to reschedule your reservation to another day if we find availability.

In case of not receiving notification the same day that the reservation was scheduled, it will be considered canceled, there will be no refund and it will not be rescheduled.

Refund policy

The agency reserves the right to modify the order of the services indicated on this website for a better development of the same or for reasons that justify it. When Puma’s AdvenTours is the one who cancels a trip or excursion of any nature for reasons beyond the client’s control, it will be obliged but limited to reimburse all the payments it has made.

In case of cancellation by the client, the refund applied will be calculated according to the Cancellation Policies.

In case of reimbursement and if the PayPal system fails in the reimbursement process, you will be asked to provide us with the interbank transfer data in order to do so by that method. The refund will be made within a maximum period of 30 days.

The fact that the client delivers the payment for the chosen service implies their acceptance of the conditions and responsibilities specified on this site.


You declare under protest of telling the truth, appearing by your own and personal right that you are a person of legal age, capable and with sufficient means or with economic capacity and interest in acquiring the intermediation and reservation services that are specified here; and for this you go to the Puma’s AdvenTours site, which functions solely as an intermediary between you and the direct providers of tourist services.

You declare, regardless of your country of origin, that you are of sufficient legal age to use this website and to be bound by these Terms and Conditions, as well as to be responsible for the legal obligations incurred by the use of this site. You understand that you will be financially responsible for all the use you make of this website and those who use it using your information to access it.

How can you know the changes in terms and conditions?

This terms and conditions may undergo modifications, changes or updates derived from new legal requirements, our own needs for the products or services we offer, changes in our business model, or other causes.

In the event that there is a change to this terms and conditions, you can consult it at